When we defined the Mondial Telecom SLA, we decided to use our own priority names instead of the usual high & normal ones. Don’t ask why 🙂 The Problem There is no way to edit the default Zendesk priority names. Which makes sense since you can simply create custom fields and disable the default ones. However…
One of my biggest grief about the Enterprise plan of Zendesk is its lack of support for the satisfaction score. I mean, all accounts have their own satisfaction score like on a regular plan but we lack a way to have the global score of all branded spokes added to the one of the main…
While this could have been a bad porn movie name, Angelina is actually just the nickname a friend gave to my recently purchased Nissan 370Z. Now that the weather is finally getting better (I’m in Belgium, don’t get your hopes too high) I could enjoy a day without rain and with temperatures reaching 15°. Insane! 😀…
The Problem It’s a request we have quite often so, even though it’s a one line of code, I thought it might be useful to share this! 🙂 If you don’t want your name to be tied to a forum article, you can create a fake Zendesk user just to post articles. Another easy way is…
As we deliver our own VoIP service, we also have our own Support Tool internally. This is great in terms of responsiveness or for the data our Support Teams need to have since they can simply ask our developers to add that. However, it means logging into a different tool than Zendesk to resolve a…
I’m finally active again on my blog! 🙂 For this first post I wanted to quickly show my little Zendesk plugin for HipChat. Our dev team created a bot in HipChat called R2D2 (yes, we have a lot of imagination!). We create different plugins for that bot (useful… or not) and call each plugin by typing !plugin.…
Toutes les bonnes choses ont une fin et, vu mon manque de temps libre dernièrement, je pense que ce blog va plutôt se transformer en archives d’articles. Tout reste toutefois accessible et, on ne sait jamais, je pourrais peut-être reprendre la plume un de ces jours…
Une charmant artiste asiatique a décidé de recomposer à sa manière des titres biens connus de tous des Beatles, d’AC/DC ou encore de Queen. Le résultat est… affligeant! Vous trouvez pas que ça ressemble à une sonnerie MIDI comme celles des GSM d’il y a plusieurs années? [audio:http://old-blog.arnoz.be/wp-content/plugins/audio-player/MP3/wing.mp3] Wing Tunes
En plus d’avoir une obsession bizarre, on ne peut que remarquer le bon goût de l’intérieur de sa maison.
Be.Live Tour est un petit festival qui en est a sa première édition et qui se déroulera vers avril-mai 2007. Concept:Le Be.Live Tour est un concept simple:Choisis pour leur diversité musicales, 4 groupes/artistes belges, prendront part à une tournée dans les plus grandes villes de la région Wallonne. Chaque date verra les groupes/artistes se représenter,…