Schedule an alarm with Tasker on Android to play music on AirPlay speaker(s)

Schedule an alarm with Tasker on Android to play music on AirPlay speaker(s)

I’ve had that ol’ Nexus 7 Android tablet at home for about 5 years now, and it’s the center of my home automation setup. It controls the lights, the music, the alarm system, monitors the air quality, the smoke detector etc. Yes, I’m a nerd. Spring is just around the corner, but we might still…

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Mac & iOS text replacements everywhere

Mac & iOS text replacements everywhere

I have a ton of text replacements on my Mac and iPhone. It’s super handy. But also very frustrating when some apps don’t support them (i.e. some developers don’t use Apple’s built in functionality)… The goal of those for me is, for example, to type ## and to have it converted automatically to my mobile…

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From Zendesk, to a smaller desk

From Zendesk, to a smaller desk

In September 2016, coming back from yet another week in Switzerland where I lived during my youth, I realised that I missed the country a lot. I missed skiing. I missed sailing. It started to annoy me to sometimes have to commute for up to 1 hour to grab a pint with a friend in…

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Use single sign-on to customise end-user content

Use single sign-on to customise end-user content

In support, and especially B2B support, it’s fairly common to restrict specific content in your Knowledge Base and/or your contact form depending on who’s currently connected to your Zendesk. For example, when supporting multiple companies, you don’t want Company A to see Company B’s Knowledge Base articles. Company C might be the only one allowed…

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Zendesk: hide ticket fields based on a user’s organisation

Zendesk: hide ticket fields based on a user’s organisation

It’s cool to display ticket fields to agents and/or end users, but what if you have different organisations in the same Zendesk and want to hide specific fields only for people in a specific organisation? Well, say no more! 🙂 The requirement In one of my Zendesk environment I have 3 organisations: organisation of customer 1,…

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Reset the ECU of a 370Z: harder than cheating on an arcade console

Reset the ECU of a 370Z: harder than cheating on an arcade console

Resetting the ECU of your car might be useful if you mod it in any way, if you just bought it second hand and want it to “learn” your driving style quickly or even if you experience weird average consumption. You usually have two options: removing the negative plug of your battery (but also losing…

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Add the backspace key shortcut back to Safari 6

Add the backspace key shortcut back to Safari 6

Since I switched to Mountain Lion, I haven’t had a lot of issues. But some really minor differences between this new OS X version and Lion made me go crazy. A bit. I rely a lot on keyboard shortcuts to enhance my workflow in Apps. And for a reason I still don’t understand, Apple removed…

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Zendesk: add color to priorities in Views

Zendesk: add color to priorities in Views

It’s a very, very minor addition but I tweaked our Zendesk CSS to show some colours next to each ticket’s priority level. I didn’t use the Zendesk score feature so I removed that column from the Views we have but I wanted to know, by having a quick glance, how many low, normal or urgent…

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Zendesk: change the default priority names

Zendesk: change the default priority names

When we defined the Mondial Telecom SLA, we decided to use our own priority names instead of the usual high & normal ones. Don’t ask why 🙂 The Problem There is no way to edit the default Zendesk priority names. Which makes sense since you can simply create custom fields and disable the default ones. However…

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Zendesk Enterprise: global satisfaction score

Zendesk Enterprise: global satisfaction score

One of my biggest grief about the Enterprise plan of Zendesk is its lack of support for the satisfaction score. I mean, all accounts have their own satisfaction score like on a regular plan but we lack a way to have the global score of all branded spokes added to the one of the main…

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