Un vendredi fin de journée, à la montagne, et nous remarquons que la connection internet ne fonctionne plus. Pas de problème! Un rapide appel au service clientèle et le tout sera rapidement clôturé, me dis-je.Probablement un peu trop optimiste sur ce coup-là… Après 15 minutes d’attente au téléphone — en compagnie de Mozart, il semblerait…
One Friday late in the day, in the mountains, and we notice that the internet connection is no longer working. No problem! A quick call to customer service and it will be over in no time, I tell myself. Probably a bit too optimistic on that one… After 15 minutes of waiting on the phone…
I’ve had that ol’ Nexus 7 Android tablet at home for about 5 years now, and it’s the center of my home automation setup. It controls the lights, the music, the alarm system, monitors the air quality, the smoke detector etc. Yes, I’m a nerd. Spring is just around the corner, but we might still…
I have a ton of text replacements on my Mac and iPhone. It’s super handy. But also very frustrating when some apps don’t support them (i.e. some developers don’t use Apple’s built in functionality)… The goal of those for me is, for example, to type ## and to have it converted automatically to my mobile…
In September 2016, coming back from yet another week in Switzerland where I lived during my youth, I realised that I missed the country a lot. I missed skiing. I missed sailing. It started to annoy me to sometimes have to commute for up to 1 hour to grab a pint with a friend in…
In support, and especially B2B support, it’s fairly common to restrict specific content in your Knowledge Base and/or your contact form depending on who’s currently connected to your Zendesk. For example, when supporting multiple companies, you don’t want Company A to see Company B’s Knowledge Base articles. Company C might be the only one allowed…
It’s cool to display ticket fields to agents and/or end users, but what if you have different organisations in the same Zendesk and want to hide specific fields only for people in a specific organisation? Well, say no more! 🙂 The requirement In one of my Zendesk environment I have 3 organisations: organisation of customer 1,…
Resetting the ECU of your car might be useful if you mod it in any way, if you just bought it second hand and want it to “learn” your driving style quickly or even if you experience weird average consumption. You usually have two options: removing the negative plug of your battery (but also losing…
Since I switched to Mountain Lion, I haven’t had a lot of issues. But some really minor differences between this new OS X version and Lion made me go crazy. A bit. I rely a lot on keyboard shortcuts to enhance my workflow in Apps. And for a reason I still don’t understand, Apple removed…
It’s a very, very minor addition but I tweaked our Zendesk CSS to show some colours next to each ticket’s priority level. I didn’t use the Zendesk score feature so I removed that column from the Views we have but I wanted to know, by having a quick glance, how many low, normal or urgent…