Tag: JavaScript

Zendesk: change the default priority names

Zendesk: change the default priority names

When we defined the Mondial Telecom SLA, we decided to use our own priority names instead of the usual high & normal ones. Don’t ask why 🙂 The Problem There is no way to edit the default Zendesk priority names. Which makes sense since you can simply create custom fields and disable the default ones. However…

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