Tag: Jquery

Zendesk: hide ticket fields based on a user’s organisation

Zendesk: hide ticket fields based on a user’s organisation

It’s cool to display ticket fields to agents and/or end users, but what if you have different organisations in the same Zendesk and want to hide specific fields only for people in a specific organisation? Well, say no more! 🙂 The requirement In one of my Zendesk environment I have 3 organisations: organisation of customer 1, organisation of customer 2 and our internal organisation (our company). Whenever end users, agents or…

Read More Read More

Zendesk: auto-fill a widget with data from ticket view

Zendesk: auto-fill a widget with data from ticket view

As we deliver our own VoIP service, we also have our own Support Tool internally. This is great in terms of responsiveness or for the data our Support Teams need to have since they can simply ask our developers to add that. However, it means logging into a different tool than Zendesk to resolve a ticket which is time consuming. I therefore created a simple widget which allows a Support…

Read More Read More