Tag: Enterprise

Zendesk Enterprise: global satisfaction score

Zendesk Enterprise: global satisfaction score

One of my biggest grief about the Enterprise plan of Zendesk is its lack of support for the satisfaction score. I mean, all accounts have their own satisfaction score like on a regular plan but we lack a way to have the global score of all branded spokes added to the one of the main hub. I needed this. So I fixored this 🙂 . Plus, the following Python script will calculate…

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