Tag: Field

Zendesk: hide ticket fields based on a user’s organisation

Zendesk: hide ticket fields based on a user’s organisation

It’s cool to display ticket fields to agents and/or end users, but what if you have different organisations in the same Zendesk and want to hide specific fields only for people in a specific organisation? Well, say no more! 🙂 The requirement In one of my Zendesk environment I have 3 organisations: organisation of customer 1, organisation of customer 2 and our internal organisation (our company). Whenever end users, agents or…

Read More Read More