Tag: CX

Qu’est-ce que “l’expérience client” exactement?

Qu’est-ce que “l’expérience client” exactement?

Un vendredi fin de journée, à la montagne, et nous remarquons que la connection internet ne fonctionne plus. Pas de problème! Un rapide appel au service clientèle et le tout sera rapidement clôturé, me dis-je.Probablement un peu trop optimiste sur ce coup-là… Après 15 minutes d’attente au téléphone — en compagnie de Mozart, il semblerait…

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What exactly is “customer experience”?

What exactly is “customer experience”?

One Friday late in the day, in the mountains, and we notice that the internet connection is no longer working. No problem! A quick call to customer service and it will be over in no time, I tell myself. Probably a bit too optimistic on that one… After 15 minutes of waiting on the phone…

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From Zendesk, to a smaller desk

From Zendesk, to a smaller desk

In September 2016, coming back from yet another week in Switzerland where I lived during my youth, I realised that I missed the country a lot. I missed skiing. I missed sailing. It started to annoy me to sometimes have to commute for up to 1 hour to grab a pint with a friend in…

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