{"id":37,"date":"2015-05-21T19:45:44","date_gmt":"2015-05-21T18:45:44","guid":{"rendered":"http:\/\/tempdetheux.food.blog\/2015\/05\/21\/use-single-sign-on-to-customise-end-user-content\/"},"modified":"2019-07-19T17:02:05","modified_gmt":"2019-07-19T15:02:05","slug":"use-single-sign-on-to-customise-end-user-content","status":"publish","type":"post","link":"https:\/\/arnaud.detheux.org\/blog\/use-single-sign-on-to-customise-end-user-content\/","title":{"rendered":"Use single sign-on to customise end-user content"},"content":{"rendered":"
<\/div>

In support, and especially B2B support, it\u2019s fairly common to restrict specific content in your Knowledge Base and\/or your contact form depending on who\u2019s currently connected to your Zendesk.<\/p>\n

\"Screen<\/figure>\n

For example, when supporting multiple companies, you don\u2019t want Company A to see Company B\u2019s Knowledge Base articles. Company C might be the only one allowed to see a specific ticket form. Or, perhaps, Company D would like a specific email template. Every company has different customizations and you need to stay on top of them all.<\/p>\n

In this tip, posted in the Zendesk Help Centre<\/a>, I\u2019ll show you how you can easily automate a customisation process using single sign-on (SSO).<\/p>\n

We\u2019ll do this in 4 sections:<\/p>\n

Setting up a JSON Web Token to enable Sigle sign-On<\/p><\/blockquote>\n

Creating a restricted Knowledge Base<\/p><\/blockquote>\n

Customising the Help Centre theme to hide\/show ticket forms<\/p><\/blockquote>\n

Customising the emails being sent to your end-users based on the organisation<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

In support, and especially B2B support, it\u2019s fairly common to restrict specific content in your Knowledge Base and\/or your contact form depending on who\u2019s currently connected to your Zendesk. For example, when supporting multiple companies, you don\u2019t want Company A to see Company B\u2019s Knowledge Base articles. Company C might be the only one allowed…<\/p>\n

Read More Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_post_was_ever_published":false},"categories":[7],"tags":[63,57],"class_list":["post-37","post","type-post","status-publish","format-standard","hentry","category-customer-experience","tag-archive","tag-zendesk"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/posts\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":2,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/posts\/37\/revisions"}],"predecessor-version":[{"id":447,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/posts\/37\/revisions\/447"}],"wp:attachment":[{"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/categories?post=37"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arnaud.detheux.org\/blog\/wp-json\/wp\/v2\/tags?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}