Rather tall, energetic, Belgian/Swiss. Pain points finder & solutions contributor.

I joined Zendesk in 2013 after working 4 years in the telecommunications industry, in Belgium. Zendesk builds software for better customer relationships, and I work there as a Strategic Solutions Consultant.

Focusing on Enterprise customers, I help the Sales team finding solutions and building customisations when Zendesk doesn't match out-of-the-box our customer's requirements.
My goal is to understand a customer's business needs, and transform that into some form of solution definition, meeting or exceeding their measurable business goals for customer service.

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