• Background
    Arnaud de Theux
    Enterprise software pre-sales combined with
    strategy & problem solving to deliver great customer experiences.



Arnaud [ah-r-n-oh] de Theux

Rather tall, energetic, Belgian/Swiss. Pain points finder & solutions contributor.

I joined Zendesk in 2013 after working 4 years in the telecommunications industry, in Belgium. Zendesk builds software for better customer relationships, and I work there as a Strategic Solutions Consultant.
Focusing on Enterprise customers, I help the Sales team finding solutions and building customisations when Zendesk doesn't match our customer's requirements out-of-the-box.
My goal is to understand a customer's business needs, and transform that into some form of solution definition, meeting or exceeding their measurable business goals for customer service.


of CX
Personalised & Proactive


Head of Customer Success @ Slack

January 2016Link

Whether its working to close deals, coaching others or collaborating across teams, Arnaud always demonstrates strong leadership.

Global Customer Service @ Deezer

September 2015Link

Arnaud has a wonderful sense of customer satisfaction, going above and beyond what is expected.

Head Of Customer Success @ Brandwatch

October 2014Link

Major thanks to @AdeTheux for jumping in to help us out. @Zendesk ya’ll got a superstar in your hands.

VP Customer Engagement @ TUI Marine

March 2014Link

Arnaud was quick to decipher our requirements.

Responsable Service Clients @ La Navette

February 2014Link

Our project benefited from Arnaud's dynamism and strong communication skills.

Senior Software Engineer @ Google

September 2012Link

Arnaud is a smart and resourceful person.

Yall Solutions

March 2015Link

Clear and impressive #Zendesk overview at #ZenU #Brussels by @AdeTheux. Kudos for #mobilesdk and #insights #BI.


February 2015Link

@AdeTheux @ZendeskFrance C'est un tueur votre Arnaud, 10/10 !! :)