It’s a very, very minor addition but I tweaked our Zendesk CSS to show some colours next to each ticket’s priority level. I didn’t use the Zendesk score feature so I removed that column from the Views we have but I wanted to know, by having a quick glance, how many low, normal or urgent requests we had.

The solution

Except from priority_normal, each priority has its own CSS class. So I simply added to my custom CSS the following code to add some colors (obviously, blue is “relaaax” and red is “WTFBBQ!11!!”)

priority_urgent{
color:red;}

.priority_high{
color:orange;}

.priority_low{
color:blue;}

The result

The source

Available here.

Tags: css | custServ | hack | tip | zendesk