Hi there,
I am Arnaud, a 26 years old bloke loving everything related to ICT and Customer Support. I’ve been working at Mondial Telecom for the past 3 years, a Belgian company developing an awesome mobile VoIP solution and delivering it to other operators worldwide.
I’m currently the Head of Wholesale Support there, managing our team of support agents and developing awesome ways for us to handle problems and requests easily, mostly by using Zendesk and hacking it in every possible way 
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