Hello world. I'm Arnaud de Theux, a support team leader & project manager. Combining these two assets, I maintain support environments and fight against bad customer support.
I’m currently Customer Enablement Consultant at Zendesk in London. It's a US company developing an awesome and beautifully simple help desk software to provide customer support.
I also offer consultancy services to SoHo in Belgium looking to improve their Customer Support experience and ticketing flow. You can contact me with one of the buttons above.
Who did I help?
Customer Enablement, Project Management, Service Management, Account Management, Customer Advocacy, Zendesk set-up & modification, GoodData data mining, Agile & Scrum methodologies, Operations, ICT & telco technologies, Mobile & VoIP, Mobile Data, MVNO, Mobile to Mobile Convergence (MMC), SIP.